I am dedicated to working for the benefit of the company and myself.
I am a results-driven achiever who enjoys working with people and is willing to help customers with their issues. I believe my ability to interact well with others together with my enthusiasm will assist me do the job well.
I have worked in Administrative Support with Knight Frank, Kenya, a real estate company where my roles were: email support, telephone support, handling walk-in and online clients in a remote office, creating marketing collateral for agent’s portfolio, processing payments, and follow-up with clients, attending to manager’s needs such as bookings, scheduling and reporting to the company on updates through PowerPoint and Microsoft Excel.
I have worked as a virtual assistant for a company where my roles included answer all the email queries in the inbox and on other platforms, answer telephone enquiries, process payments via booking management system, communicate booking/check-in details with clients prior to arrival, ensuring that they have been read and instructions understood, verify bookings to legitimise and minimise fraud, follow up with guests to ensure they leave reviews, responding to them as required, Identify and escalate issues with guests, populate rota for housekeeping and distribute amongst staff.
I have also worked in the marketing field with JamboPay for three months and I believe this has helped to refine my interaction with customers. My communication skills and body language were modified for the better during this time. I have also worked at City Hall as a data entry clerk at the cash office which sharpened my integral skills.
I have studied Real Estate Management which I believe has refined me in property matters and in dealing with customers. I firmly believe in the integrity and professionalism of my work and strive to ensure that every aspect of what I do also upholds the company core values as well as mine. Other skills I cannot overlook are my proficiency in Microsoft Office and Adobe Indesign.
Work Terms
I am available to work 3 hours on weekdays and 7 hours on weekend. I am acceptable to a rate of 5-7 dollars an hour. I am open to all lines of communication.
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