A Superstar Customer Service Specialist, hard working professional with strong work ethics, with 7+ years of experience in providing STELLAR Customer Service.

From customer service representative promoted to Product Trainer, then later to Supervisor promotion and so on, I can definitely guarantee that the skills and the experience to be the best is there.

I started in 2011 with Stream Global Service (now Convergys) as a customer service representative, two months later promoted to the Advance Technical Support Team (Dr. Dish) to end up with the OJT Dept (On the Job Training).

Contracted by Alorica/Nearshore Call Center Services to work in Samsung Electronics Canada Project (English) as a CSR, became a Product Trainer then later on supervise 15+ technical support agents. Create an environment of team work and high productivity for individuals within the Samsung Campaign. Coach and develop personnel to ensure the compliance of all policies and procedures required for daily tasks. Check daily KPI's (Key Performance Indicator) and other metrics to provide day to day feedback to team members. Detect areas of opportunities and provide Performance improvement plan to bottom box performers.
Awarded 3 times as Top Supervisor of the month for February 2013 and July 2013 and Top Performer in May 2014.

I am very familiar with calls and workforce management applications like Avaya, CMS and IEX TotalView for business data analysis. In addition, I can work with Microsoft Word and Microsoft Excel for creating and running reports if needed. I have worked with TeamViewer and Join Me for remote support.

Work Terms

I can work during US EST time. Very flexible and willing to go the extra mile.