A highly motivated and experienced virtual assistant with a strong background in sales, office administration, and technology management. Proven track record of reliability, trustworthiness,

A highly motivated and experienced virtual assistant with strong sales, office administration, and technology management. Proven track record of reliability, trustworthiness, and outstanding performance. Skilled in case management, patient care advocacy, and PC proficiency. Holds a Bachelor of Arts in Economics and Sociology from Laikipia University, and Information Technology Certificate.
Experience

Cloud Worker at Cloud Factory (Remote, Nairobi, Kenya) from 11/2020 to 01/2022
Maintained outstanding performance as a reliable and trustworthy team member when left to complete jobs independently.
NECC ICT Assistant at IEBC Call Center(Nairobi, Kenya) from 07/2017 to 09/2017
Assessed and modified office procedures to improve organization and accuracy.
Organized and updated document management systems to improve audit and reference processes.
Observed set rules and regulations in completing duties, resulting in high-quality and standardized work.
Found and retrieved requested information by searching files, databases, and storage media for authorized individuals.
Screened incoming calls, inquiries, and requests by taking messages and forwarding to relevant staff.
Managed information on company databases for different organizational activities to track history and safeguard accurate information.
Expedited work completion by coordinating internal and external resources to fulfill organizational goals.
Sales Executive at Together As One Ltd (Nairobi, Kenya) from 08/2016 to 02/2017
Managed customer relationships through consultative sales techniques to attain individual sales goals.
Showcased product features and benefits to drive sales.
Salesman at Santech Mobiles (Nyahururu, Kenya) from 08/2014 to 06/2016
Developed and managed relationships with existing and prospective clients.
Engaged and connected with potential buyers, building rapport to encourage customer faith in purchase.
Maintained contact after transaction to offer customers excellent aftersales experience.
Salesman at Hawkers Pride (Nyahururu, Kenya) from 09/2013 to 02/2014
Self-managed workload under pressure to consistently meet deadlines.
Provided helpful, attentive sales support to generate positive customer feedback.
Maintained familiarity with existing and upcoming product lines.
Greenhouse Worker at Subati Flowers (Nakuru, Kenya) from 07/2011 to 01/2013
Managed greenhouse environments and maintained plant material in assigned greenhouses.
Controlled plant growth regulation through mixing and testing fertilizers and monitoring injectors in greenhouses.
Performed propagation, irrigation, and pest management of plants.

Skills

Member of Presidential Awards
PC proficient
Case management
Patient care advocacy
Education

Bachelor of Arts B.A in Economics and Sociology from Laikipia University (Nyahururu, Kenya) in 2015
Coursework in Community Development; Public Finance; Economic Development; Disaster Management; Social Psychology; Research.
IT Course Certificate from Laikipia University.

Work Terms

Virtual Assistant Work Terms
Scope of Work
The Virtual Assistant (VA) will perform tasks such as:
mail management
Calendar scheduling
Data entry
Research
Social media management
Customer service
Content creation
Work Hours
The VA will work [X] hours per week/month.
Availability: [Specify time zones and hours].
Changes to hours must be communicated in advance.
Communication
Regular updates via agreed channels (chat, project tools).
Response time: Within [e.g., 24 hours].
Payment
Rate: [Hourly/project rate].
Payment schedule: [Weekly/biweekly/monthly].
Payments via [e.g., PayPal, bank transfer].
Late payment fee: [If applicable].
Confidentiality
The VA will keep all client information confidential.
A Non-Disclosure Agreement (NDA) may be required.
Ownership
Work completed by the VA belongs to the client.
Intellectual property rights are transferred upon payment.
Tools and Resources
The client provides access to necessary tools/accounts.
The VA maintains its hardware and internet.
Deadlines and Revisions
Tasks will be completed by agreed deadlines.
Revisions accepted within [e.g., 7 days] of submission.
Termination
Either party can terminate with [X days] written notice.
Work completed up to termination will be delivered.
Disputes
Disputes resolved via [negotiation/mediation/arbitration] under [jurisdiction].
Amendments
Changes must be in writing and signed by both parties.
Governing Law
This agreement follows the laws of [jurisdiction].

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