A God-fearing, skilled, motivated, talented and ambitious Data Officer, Graphics designer and IT support technician who does his job with passion to the best of my ability.
Human Resource and Management Consultancy – A r c h i v e s Uganda Limited
(AUL)
General IT / DATA OFFICER A u g u s t 2010 – October 2015
Responsible for the installation and maintenance of IT equipment, Managing
AUL client database and its modification, Data entry & supervision at various client sites,supporting field research & data collection, Designing data entry Ms. Access database applications for data entry, Planning physical and Digital Records Archiving for AUL Clients and Supporting customers using remote access technologies and also by visiting client sites and report printing.
Duties:
*Installation of new computer hardware and software
*Experience of supporting a wide and varied client base.
*Troubleshooting PC’s and laptops
*Providing 1st line support to users and Trainings.
*Administering the IT department’s policies and procedures.
*Carrying out inventory of software and hardware
*Maintaining a log of all problems detected and system backups.
*Responsible for maintaining backups and for project work such as new builds.
*Database design, collection and entry, management and implementation for
both clients and AUL project activities.
IT a n d M a n a g em e n t Consultancy F i r m – S u n s h i n e Projects Limited
IT SUPPORT TECHNICIAN June 2008 – April 2010
Responsible for the installation and maintenance of IT equipment including (but
not restricted to) printers, scanners and workstations.
Duties:
*Diagnosis of desktop, application, networking and infrastructure issues.
*Troubleshooting PC’s, laptops and mobile devices.
*Providing support to users.
*Administering the IT department’s policies and procedures.
*Installation and support of telecommunication equipment.
*Maintaining a log of all problems detected and system backups.
*Responsible for maintaining backups and for project work such as new builds.
*Working closely with software suppliers to resolve operational issue