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Skills

  • Client Development
  • Client Issue Resolution
  • Communication Skills
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Customer Service Training
  • Relationship Management

Services

  • Client Relationship Management

    $15/hr Starting at $60 Ongoing

    Dedicated Resource

    I offer exceptional Customer Relationship Management services, leveraging skills in project management, communication, and stakeholder engagement. My expertise includes building strong client relationships,...

    Client DevelopmentClient Issue ResolutionCommunication SkillsCustomer RetentionCustomer Satisfaction

About

Professional Sales Manager, Project Manager, Social Media Management, Communications Manager, Client Relationship Manager

Hello! I'm Gilbert Niyomuhoza, a versatile professional with extensive experience in project management, communications, sales, and stakeholder engagement across both corporate and non-profit sectors. I specialize in leading teams and managing complex projects from inception to completion, with a focus on delivering results on time and within scope. As a Regional Sales Supervisor at Kivu Choice and Retail Supervisor at Bboxx Capital Rwanda, I have successfully driven teams towards achieving sales targets and operational goals by setting clear objectives, developing strategies, and fostering a collaborative environment.

My strong foundation in communication, evidenced by my Bachelor's degree in Communication and concentration in Business, has allowed me to craft and implement effective communication strategies. During my tenure as a Social Media Coordinator at Kepler, I developed engaging content that resonated with various audiences, optimized outreach efforts, and enhanced stakeholder engagement. My proficiency in both English and Kinyarwanda, coupled with my ability to work across diverse cultures, has enabled me to manage relationships with clients, team members, and community leaders effectively.

In addition to my project management and communication skills, I have a robust background in sales and marketing. My experience in recruiting and training sales agents, setting targets, and implementing marketing campaigns has consistently resulted in increased revenue and market share expansion. My adaptability and commitment to cultural sensitivity have been instrumental in collaborating with diverse teams and stakeholders, ensuring inclusivity and respect for local customs.

My approach to work is defined by a client-centric focus, attention to detail, a problem-solving mindset, and a commitment to continuous learning. I strive to understand client needs deeply, deliver high-quality solutions, and navigate challenges with a proactive, solutions-oriented attitude. Staying updated on industry trends and pursuing further education ensures that I bring the most current knowledge and best practices to every project. I am passionate about fostering positive change and achieving excellence in all my endeavors, making me a reliable asset in any team or project.

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