I am an experienced customer service representative with more than 5 years experience in technical support, customer service and sales via phone, email.

I am well organized and self-disciplined with the ability to prioritize queries under pressure. I meet deadlines, and do not make promises I can not keep. I am a team player but can steer the ship.

In the last years, my job experience was focused in customer service, technical support and sales.

Here are some of the responsibilities I've held over the past years:
Answer customers' questions and concerns via phone and email;
Resolve product or service problems by clarifying the customer's complaint;
Determining the cause of the problem;
Delecting and explaining the best solution to solve the problem, expediting correction or adjustment; Following up to ensure resolution;
Assist customers with buying activities;
Follow up on sales leads;
Maintain accurate customer records.

The customer satisfaction is my number one goal. Following the company's policies, I am ready to provide the best quality service.

Please feel free to contact me with any questions you may have

I have experience with Live Chat Support, and I am eager to learn to use any new tools that get the job done well.

I look forward to working with you in providing excellent customer service and anything else you may need help with! less

Work Terms

I can work at any time in a day as long as I meet deadlines. Clients can contact me through my email danicoolbe@gmail.com or Skype which is danicoolbe2010@gmail.com