Transcriptionist & administrative professional
I am a skilled clerical and customer service representative possessing a variety of experience in Tourism and Hospitality, Retail, and Internet Technical Support services.
The bulk of my education has been in the area of Medical Transcription, which combined with 19 years of general clerical and customer relations experience, gives me a unique perspective on the needs of my employer(s). I strive to create a win-win situation for my employers and myself.
My portfolio of samples includes transcripts as well as the source audio files. This allows prospective employers to inspect each transcript for accuracy and quality of production. Prospective employers will note that these transcripts are generic materials, as my past work required the signing of confidentiality agreements, which I respect to this day.
Work Terms
PAYMENTS
For employers who have a transaction history on guru, I request that SafePay Escrow be used. This allows for mutual understanding of the work terms, payments to be received, and has a built-in mechanism should there be any misunderstandings.
Release of Safepay payments is required to be completed within 24 hours of the completed work being provided. I do all that I can to meet my client's deadlines, and it is greatly appreciated when prompt payment is provided in return.
For employers who are new to Guru, I request that payment for my services be made in advance using Guru Invoicing. Once payment is received work will commence.
COMMUNICATIONS
I prefer that my communication with clients be via Guru Private Messaging. I am flexible regarding the frequency of communication, and I work with my clients to satisfy their requirement for information regarding the status of their projects/assignments.
While positive feedback is always graciously received, should a client feel that my work has not met with their expectations, communication regarding this is appreciated prior to feedback being created, so that the issue may be addressed. I stand behind my work, and will make changes as required.