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I am a dedicated professional who has 8 years’ direct customer support experience in a demanding environment handling customer queries and responding to them via live chats, email and social media, The challenges that I faced during my professional journey will help me take your company on the new heights of success.
My success as a customer support professional is driven by my focus on providing quality services, being efficient, handling customer concerns and queries firsthand and with great standards. As a customer support professional, I ensure that all customer service initiatives are coordinated towards one goal – customer retention.

Furthermore, my analytic skills and good response skills would enable me resolving customers’ complaints in an efficient manner thereby ensuring recurring business. I am also expert in developing and implementing strategies to improve customer services by incorporating inter-departmental objectives.
The following achievements demonstrate my qualifications in this field
• Leveraging excellent communication and relationship building skills—as well as an inherent ability to excel under pressure—to provide an unparalleled level of customer service and satisfaction.
• Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
• Demonstrating excellent problem-solving, analytical, and interpersonal skills.

As an energetic and upbeat customer service professional, quality of work is guaranteed and ensure projects are completed in good time. In addition, am flexible and therefore will be able to work at your preferred timelines

Work Terms

i am flexible therefore being able to work at any preferred timeline, i prefer payments to be done weekly. On mode of communication i use email, chat/whatsApp and phone.Am also comfortable with any mode of communication you would like based on your preference