I am enthusiastic, reliable hardworking individual who has over 10 years of experience giving professional, efficient and high quality of service to call center companies and clients.
My experience to date has equipped me with a multitude of relevant skills in not only in managing team but also in running core areas of any operational development. I am comfortable with tackling problem right through from detection to resolution. My core strengths include but not limited:
?I am enthusiastic, reliable hardworking individual who has over 10 years of experience giving professional, efficient and high quality of service to call center companies and clients.
?I am skilled in managing teams involved in multiple areas, together with a real awareness of the kinds of Initiative that drive performance, communicating with clients over the phone chat and email. I have experience with Live Chat Support,Magento and Zendesk and I am eager to any use new tools that gets job done.
?I meet deadline, exceeding productivity goals at the same time as ensuring service excellence.
?Strong attention to details and genuine concern and a drive to continually sustain Quality and Standards..
?Knowledge in using google docs, google calendar for appointment setting, order tracking, Magento Data base and Comm100 for live chat.
?Ensure that work orders are processed end-to-end; including dispatch to closure, accurate reporting and payments.
?Plan, optimize and support service request from multiple intake channels while balancing priority and emergency calls.
?Customer Service skills for E-Commerce answer customer inquiries via phone, live chat and email.
Work Terms
I am flexible in terms of my working hours, can work any timezones and willing to start right away.