Client Relationship Customer Services Client Support Phone Banking Sales & Marketing Data Entry
Experienced Professional with over 8 years providing service and support to the public possesses confidence and patience to effectively communication with thousands of customer from all cultures and economic levels. Superior multi- tasking ability allows for troubleshooting while using computer application, maintaining a professional demeanor, researching and resolving issue. History of award winning performance in Sales & Marketing, problem solving and ensuring customer satisfaction, self-motivated, exercises sensible judgment, highly organized and detailed orientated with a proven ability to meet deadline.
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Professional strengths:
Customer Service
Customer Satisfaction
Call Center
Data Entry
Staff Support
Direct Marketing
Face to Face Sales & Marketing
Operations Management
Phone Banking
VIP Customer Service
Relationship Management
Critical Problem Solving
Performance Management
Professionalism
Public Relation
Marketing / Promotions
Complaint Management
Training
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BENCHMARKS & MILESTONES
Manage 100 agent floor in Call Center
Provide Training to new hiring for Call Center
Achieve 4 time best employee of the month and 2 time employee of the year
Complete the Marketing Project of Starbucks Coffee in Dubai 2012
Achieve Best Sales & Marketing Supervisor Award in 2013
Highest call taker in a year from 2008 to 2011
Provide Customer-service oriented with proven ability to provide team-spirited leadership for maximum productivity.