Connecting clients with rewarding possibilities
Highly motivated and detail-oriented CSR, Medical Assistant, Virtual Receptionist & appointment setter with over almost 10 years of collective experience in customer service, administrative support, and call management ranging from healthcare to Fortune 500 corporations. Adept at handling high call volumes, scheduling appointments, and managing multiple business lines professionally and efficiently. Proven ability to build strong client relationships, anticipate needs, and provide seamless support that enhances business operations.
Positions I’ve held include: sales & customer service representative, medical receptionist, medical scheduler, appointment setter, medical administrative assistant, Practical nurse, and referral specialist. Some specialties include home placement for the elderly.
Key Skills:
- Technical & Organizational Skills
- Email and Calendar Management: I am proficient in managing and organizing emails, prioritizing messages, and scheduling appointments efficiently.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Calendar, Drive)
-Data Entry & Management
-CRM Software (Salesforce, Ring Central, Axiscare, HubSpot, Just Call)
-Appointment Scheduling & Calendar Management
-File Organization & Document Handling
- Project Management Tools (Zoho)
-Travel Arrangements & Expense Reporting
-Email & Correspondence Management
Communication & Interpersonal Skills
-Professional Phone & Email Etiquette
-Customer Service & Client Relations
-Verbal & Written Communication
-Interdepartmental Coordination
-Conflict Resolution & Problem-Solving
-Time Management & Productivity
-Multitasking & Prioritization
-Attention to Detail & Accuracy
-Deadline Management
-Ability to Work Independently & as Part of a Team
Soft Skills & Problem-Solving
-Critical Thinking & Decision-Making
-Adaptability & Flexibility
-Discretion & Confidentiality Handling
-Professionalism & Positive Attitude
-Coachable
I am passionate about delivering exceptional service and acting as a seamless extension of the businesses I represent. My ability to adapt to different industries, coupled with my commitment to professionalism, makes me a valuable asset to any organization. I look forward to the opportunity to bring my expertise and dedication to your team.
As an award-winning customer service professional, communication is key. Don’t hesitate. Let’s connect!
Work Terms
I am highly flexible and available whenever the client requires assistance, ensuring seamless support and responsiveness to their needs