I'm Heba a business student who's passionate about the marketing field and willing to learn more and more about it!
I went to college and found my self loving marketing even though I literally knew nothing about it back then, but I believed it was a true passion when I found my self applying to be marketing delegate in a student activity and getting accepted then becoming a marketing instructor where I was the one who gave sessions to delegates where me and my team taught them how to conduct a full marketing plan using the SOSTAC model, curtly I'm taking a course in digital marketing provided by Udacity to increase my knowledge in the field, as well as I've been and intern in a startup of a carpooling app company for 2 months where my job was divided into two roles managing part of social media and discussing campaign ideas and the other part was retaining customers and taking feedback about the app.

Education:
I'm a student at faculty of commerce English section Cairo University, Major business, Minor marketing.

Work Experience:
Role titles :
- Marketing and retention Intern
Company Name: Raye7 Full-time
Dates Employed: Mar 2021 – May 2021
Employment Duration: 3 months
Location: Cairo, Egypt
Role:
* Discussed the social media campaigns and social media content with the marketing team.
* Conducted a business model canvas for an ongoing project.
* Performed brand testing on value proposition and brand identity for the new project.
* Communicated with old customers who stopped using the app to know their feedbacks about the app and to retain them.

- Customer Service Representative
Company Name: Concentrix Full-time
Dates Employed: May 2021 – Present
Employment Duration: 1 month
Location: Cairo, Egypt
Role:
* Retain customers who want to cancel their service
* Offer customers promotions and discounts
* Handle customers queries and questions
* Ensure customer satisfaction at the end of every call
* Advice customer with the best packages we offer