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Skills

  • Avaya
  • Call Center Development
  • Call Center Management
  • Data Management
  • Excel Programming
  • Ms Excel
  • Ms Excel Pivot Tables
  • VBA Programming

Services

  • Excel/VBA & Call Center Specialist (WFM)

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Seasoned Workforce Management Analyst with vast experience on most call center software (IEX, Genesys, eWFM, Blue Pumpkin, CMS Avaya, Salesforce.com etc.) and models. Scheduling, reporting, real time...

    AvayaCall Center DevelopmentCall Center ManagementData ManagementExcel Programming

About

Data Management and Call Centers are a wonderful world....

I joined the Call Center industry about 8 years ago as a part time job to pay for my college tuition and it became my passion! I've been involved on the Workforce Management side of the business for the past 5 or 6 years, have seen the ups and downs of the industry... I've met wonderful people and I've learned a lot along the road.

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