General Motors
Total Duration7 yrs 6 mos
TitleProgram Quality Manager
Dates EmployedJan 2019 – Present
Employment Duration2 yrs 6 mos
LocationCairo Governorate, Egypt
•Develop and present requests for Field Performance Evaluation and Customer Satisfaction Actions.
•Coordinate management/executive reviews of the Quality process/system.
•Establish Program Quality Vehicle Imperatives/Targets and communicate to the Launch Team.
•Monitor and track business plan/internal Quality metrics.
•Schedule and execute the hardware Program Quality and Readiness Review.
•Participate and support Launch Team activities to ensure program quality business plans, metrics, and readiness deliverables are being addressed.
Regional Engineering Quality & Safety Investigations Lead
Dates EmployedSep 2017 – Jan 2019
Employment Duration1 yr 5 mos
LocationCairo Governorate, Egypt
Process assigned Product Investigations for GM Egypt and allied GM product sold in North Africa Region to achieve the requirements of:
• Consumer protection laws
• GM Field action review processes including Port activities.
• GM customer satisfaction objectives (Warranty, Customer survey) and brand health.
• Independently carry out ‘Problem Solving’ responsibilities;
• Problem definition, root cause analysis, evaluation of likelihood & consequence of a reported condition by drawing upon appropriate internal and external resources.
• Conduct engineering analysis activities for liability cases (Accidents, fires.. Etc)
• Root cause analysis using Red X, and/or other problem solving tools.
• Ensure there are no gaps in investigation chronology with clear schedules and priorities established for all investigations;
• Operate within the guidelines of global investigations procedures and regulations.
• Assess and provide independent recommendations for escalated vehicle cases from both internal and external sources; (Including vehicle thermal incidents, air bag / seatbelt pre-tensioners deployment and operation of other safety
Work Terms
I operate Flexibly any time during day or week, I prefer communication by Email or chatting through any online communicator