Timely Delivery of service/project with agreed quality
MBA graduate with 24 years in the IT industry certified in ITIL v3, DevOps Practitioner, Six Sigma Green Belt, Lean Expert, Agile Scrum Product Owner, and Scrum Master, trained in Agile, DevOps, ServiceNow, Change Management, Lean, and Business Analysis.
Armed with strong techno-process-commercial acumen and significant devotion, he has been consistently exceeding performance benchmarks by providing a better service to the customers
Currently working as Greater China Bionix Adoption Lead, closely with RADLs, ADLs, ARLs, and Delivery Leads transforming accounts through Analytics, Lean, and Automation. Recognized as Bionix in Me Champion for standardizing Bionix deployment and reports.
Handled team size up to 80 people and working experience with multiple culture teams in different countries such Philippines, Malaysia, China, India, HK, Taiwan, Vietnam, UK, US, Canada, Belgium, and France.
Experienced as Service Level Manager for multiple application achieving constant improvement in SLA, reduction of high priority tickets, high customer satisfaction through continuous improvement.
Hands-on experience in Strategy planning and implementation, Business Process improvements, ITIL/Lean Process Implementations, and Robotic Process Automation (RPA) in Domain Consulting, Hewlett Packard, Hewlett Packard Enterprise, and DXC technology
Exposure to the waterfall and Agile/Scrum methodologies and responsible for smoother delivery of turnkey / fixed bid / transition /product development projects with 15% to 50% profit margins.
Work Terms
Mainly work during Indian working hours unless otherwise specifically agreed
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