A focused, collaborative leadership style and Certified Project Management Professional (PMP) with extensive experience in project / program management office.

CORE COMPETENCIES: ? Strategic Planning ? IT Governance ? IT/IS Management ? Vendor/Contract/Procurement Management ? Project/Program Management ? Change Management ? Business Process Management ? Supply Chain Management ? DR/BCP ? Infrastructure (SOC/Network/Server/VDI/VM, Service Delivery/Support) Consolidation, Implementation and Management ? Development & Deployment of Information systems (ERP, CRM, Web, Applications, DSS/BI, DB System)

Summary of Qualifications:.
• Implemented and managed Service Support Organization for more than 1000 users using ITIL methodology with establishing appropriate performance matrix, service and operational level agreements (SLA/OLA) and escalation (severity and priority based).
• Managed Support organization for Desktop, Laptop and printers, call center management (call log), NOC Monitoring, Track-IT support ticketing, IT Governance, IT asset management and knowledge base application.
• Established Project management office and also implemented Project management process & methodologies (Waterfall/PMI) enterprise wide.
• Extensive experience with Sourcing and Vendor management office and managed Vendor relationship, executed RFPs, RFP evaluations, contract reviews managed services/outsourcing/ Contingent labor, SLAs, Performance matrix, Negotiations, Procurement and other post-Procurement
• Strategic (Enterprise level ) Technology Implementations:
o Data Center migration, management and colocation set up
o Security Operations Center Implementation project including Akamai’s DDoS
o VoIP (Shortel), Cellular Phone RFP, deployment and management
o ERP System RFP and Implementation for more than 1000 users
o Printing consolidation and document management
o Server farm consolidation and virtualization

Work Terms

Hours of operations: open
Payment terms: Weekly, bi-weekly or Monthly