Highly certified Salesforce specialist with 14x Certified Force.com Architect with
experiences in working on customized salesforce.com implementation
Project 1:
Support – hypercare agent (second line contact with end-users - selected
professional will support clients, through various project assignments, in building
solutions for Sales and Service, based on the Salesforce.com platform.)
Salesforce trainer (Create and maintain high-quality training materials
appropriate for teams across the organization; Maintain knowledge of new
features and enhancements made within business systems.)
Salesforce consultant – hypercare call manager (providing daily Hypercare
call for supporting Country Project Managers in international project for more
then 100 countries, resolve their question in call, manage hypercare agents
work, organize work for team, designing and generating Salesforce reports and
dashboards)
Salesfore administrator (third line contact with end-user, realize change
request, work with client developers team together in support changes cases)
- Project 2:
Salesforce Developer (work together in international team , building solution
for sales-cloud, also bug-fixing old code (refactor), modified configuration)
- Project 3
Salesforce Developer (task from sales-cloud, customize standard
functionality, developed Visualforce pages, Apex controllers and custom objects
for proprietary Salesforce application to track the flow of business)
- Project 4
Apttus expert/ Salesforce Developer (realize e-commerce goals for client,
integrate apttus to salesforce custom objects, performed customization using
Apex and Visualforce)
- Project 5
Salesforce developer/ Architect (Customize service for current project which
receive 4000 new cases per day, has 100 record types and 40 user profiles. Also
building solutions for Sales cloud.Coding in APEX, created visualforce pages and flexi pages.
Also a lot of work with Lightning. Work not only like developer, but also analyze
business requests from client, created tasks, provided estimates, reviewed and qualityassurance Team Members code)