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Skills

  • Qualtrics
  • Analytics
  • Customer Experience Analysis
  • Customer Experience Consulting
  • Customer Experience Design
  • Customer Experience Management
  • Design
  • Operations
  • Reports
  • Salesforce
  • Salesforce Analytics
  • Survey Design

Services

  • CX and VOC expert

    $100/hr Starting at $300

    CX Executive with over 20 years of experience with proven record in revenue growth through effective management of global customer experience and voice of the customer (VOC) insights, and loyalty and...

    AnalyticsCustomer Experience AnalysisCustomer Experience ConsultingCustomer Experience DesignCustomer Experience Management

  • Qualtrics Survey Design and Reporting

    $30/hr Starting at $200

    Expert in designing and implementing surveys in Qualtrics based on the insights needs. Can design reports and dashboards based on your company's objectives.

    DesignQualtricsReportsSurvey Design

About

CX Executive with over 20 years of experience with proven record in revenue growth through effective management of global customer experience and voice of the customer (VOC) insights.

I've held roles running a global voice-of-the-customer (VOC) program, heading up marketing operations, and client/sales operations.

Inessa Gelman
Inessa Gelman
Brooklyn, NY, USA
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