WHAT I DO: *I'm a virtual administrative/customer support who serves startups and small businesses with specialty in administrative assistance, appointment setting, customer support, data e

I have over 11 years of professional experience as a Customer Service Representative from the BPO Industry and on my freelancing journey.

I've worked with various accounts like Telecommunications, billing, finance and Technical Support. Attained skills in customer service, tech support, virtual assistant, appointment setting, lead generation and data entry.

I’ve experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow.

I’ve demonstrated success in responding to customer’s via telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I’ve addressed all the customers concern without lacking empathy and I always tend to go above and beyond.

I’m confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.

As a Virtual Assistant, I’m confident in my ability to make anything I put my mind to a success. I work quickly and confidently because I love what I do, I’m extremely motivated and a great manager of time. I’m a fast learner and I have a strong analytical skills.

My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.

Work Terms

Can work 40 hours a week