Specialized in Customer Support, Technical Support, Customers Satisfaction and Retention.
20+ years of combined experience with a demonstrated history of working remotely in the
information technology and services industry as Customer Success, Technical Support and
Operations Manager. I have an insatiable desire to ‘learn and share’ and attitude to go ‘above and beyond’ to provide solutions.
Being first employee at an early stage software startup company that launched a paid software-as-a-service (SaaS) product which worked with the open source software, I am highly experienced in SaaS customer success and dedicated to providing excellent customer service and making operational and procedural improvements.