I am Issame Loukili a freelancer with 7 years of experience in the customer care service management
Hello there! I'm proud to share my journey as a dedicated professional in the realm of international transport customer service. With a focus on enhancing customer experiences, I've become an integral part of the team at one of the leading companies in the industry.
π Handling Customer Excellence: At the heart of my role is a commitment to customer satisfaction. I've been the go-to person for addressing customer complaints and responding to their requests. My dedication to delivering high-quality service has earned me a reputation for reliability and empathy.
π Crafting Quality Service: Thanks to my continuous efforts and dedication, I've risen to the role of a Quality Agent. This role empowers me to ensure that our customer service is of the highest caliber. I review and evaluate the quality of our agents' work, providing guidance, tips, and tricks to enhance their efficiency and effectiveness.
π Nurturing Team Growth: As part of my responsibility, I collaborate closely with our team members. I listen to their calls, provide constructive feedback, and offer valuable insights to their team leaders. This approach creates a dynamic feedback loop that fosters growth and continual improvement.
π Championing Customer Care: My ultimate goal is to champion exceptional customer care across the board. By meticulously reviewing our agents' work and offering support, I contribute to an environment where every interaction leaves customers satisfied and our team members empowered.
With a passion for elevating customer care, I've found my niche in the world of international transport. If you're seeking an individual who combines hands-on experience, an eye for quality, and a commitment to nurturing team excellence, I'm here to bring that dedication to your organization. Let's connect and explore how I can contribute to your team's success.
Work Terms
I accept PayPal, Wire Deposits, Bank transfers and Crypto ..