Expert Customer Service Software
I specialize in providing superior technical support services for cloud-based help desk solutions, such as (but not limited to) ZenDesk, Freshdesk, GrooveHQ, LiveAgent, HappyFox, Zoho Desk, Vivantio, Agiloft, Freshservice, ManageEngine ServiceDesk Plus, Cayzu, Jira Service Desk, Hubspot, Gorgias, Help Scout, and Intercom. I can handle everything from agents onboarding to custom Knowledge Base designs and third-party integrations. When it comes to cloud-based help desk solutions, I got your six!
Hire me and I’ll streamline all communication channels of your organization so that you and your team can manage them from a single shared company resource (e.g. inbox, web page, whatever works best for you).
Give your team the right help desk tool to increase their productivity and spend less time with customer requests!
I can set up channel routing, triggers, automations, SLAs, custom Zendesk Help Center Themes, etc. I have developer accounts with most of the cloud-based help desk solutions, so I can test different configurations in a test environment instead of testing directly in your live help desk.
I can also help you redesign your Knowledge Base so that it matches your brand and also populate your KB with helpful How-To articles. As an owner of a medium-sized website, social media pages, YouTube channels, and several blogs, I write new articles every day. I’m always focused on the quality, relevance, uniqueness, and grammar of my articles, press releases, blog posts, forum posts, and comments. I have written more than 2,000 Do-It-Yourself/How-To guides and nearly 1,200 articles on tech subjects.
I've helped many SaaS and eCommerce companies develop and populate their Knowledge Bases.