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Skills

  • Email Services
  • Quality Assurance Auditing
  • Social Media Analytics
  • Analytics
  • Chat Support
  • Client Requirements
  • CRM
  • Information Technology
  • Social Media Blogging
  • Technical Support
  • Website Consulting

Services

  • Tech support email/chat/Social media

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    Manage tech support team over chat/ email audit and handle escalations. Quality assurance on tech process for email/chat and CRM documentation as per client SOW Manage social media for software products...

    CRMEmail ServicesQuality Assurance AuditingSocial Media AnalyticsSocial Media Blogging

  • Technical support chat email social medi

    $15/hr Starting at $27 Ongoing

    Dedicated Resource

    Handled teams of 60 members ensuring SLA's were met at all times. Have got excellent communication(verbal and written)and customer interaction Have handled top clients(Bell Canada, Dell, Parallels) and...

    AnalyticsChat SupportClient RequirementsEmail ServicesInformation Technology

About

I believe in delivering the Best in Quality, within the timeline and match client requirements

Have 13 years of experience in various aspects, Social media management, client relationship management, mentoring technical teams, managed teams who provide technical assistance over phone, chat and email.
Prioritize and routing incidents/ tickets to correct teams/engineers ensuring SLA's are met
Worked on projects for Bell Canada, Dell, Parallels Desktop.

Work Terms

-Working hours 5 hrs anytime zone
-Prefer prompt payments
-Communication can be over email chat or call and all communication can be concluded on email.
-Clear requirement email for changes/updates