Customer Service Representative for financial account

Was part of the financial call center in Manila for 6 years, had apart from a different line of work from retail credit cards to prestige credit and charge cards. Point of contact for team scores update and update for spiffs and incentives. Crossed trained to handled different retail portfolios and had an opportunity to train new employees for their on the job training. I had an opportunity to take some leadership training and seminars, that enhances my confidence in handling people.
Had an experience in handling prestige financial account that caters high-value customer. Had an opportunity to be their own personal concierge-like handling events and concerts, account billing and travel-related concerns.
Part of our daily metrics
1. To pitch for sales like card upgrades, adding supplementary cards, and new card applications.
2. Fast, efficient call handling goal per day 260 secs that is 70-80 calls per day
3. Compliant with Banking Law and Regulation
4. Net Promoter and Customer Satisfaction ratings champ

Work Terms

at least 8 hours a day; very flexible