With over a decade of experience in IT service management, service desk support, CRM, ERP, e-commerce, and website development, I have honed a diverse set of skills that enable me to efficiently address a wide range of technical and business challenges. My extensive background includes:

IT Service Management: Proven track record of implementing and maintaining ITIL-based service management processes, ensuring seamless IT operations and improved service delivery.

Service Desk Support: Expertise in providing high-quality support to end-users, resolving technical issues promptly, and maintaining high levels of customer satisfaction.

Customer Relationship Management (CRM): In-depth knowledge of CRM systems and strategies, enabling me to manage customer interactions effectively, streamline processes, and drive business growth.

Enterprise Resource Planning (ERP): Experience in deploying and managing ERP systems to optimize business processes, enhance efficiency, and support data-driven decision-making.

E-commerce Solutions: Proficient in developing and managing e-commerce platforms, ensuring a seamless online shopping experience for customers and driving sales growth.

Website Development: Skilled in creating responsive, user-friendly websites that meet clients' needs and adhere to best practices in web design and development.