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Skills

  • Administrative Assistant
  • Computer Hardware
  • Excel
  • Information Technology
  • Installation Design
  • Microsoft
  • Microsoft Windows
  • Power Point
  • Retail Sales
  • Tech Support
  • Troubleshooting

Services

  • Vertual assistant

    $15/hr Starting at $100 Ongoing

    Dedicated Resource

    In these many years of being a part of the Retail industry, I have been entrusted with increasingly critical responsibilities. Regarded as a go-getter, and a proactive problem solver I have never hesitated...

    Administrative AssistantComputer HardwareExcelInformation TechnologyInstallation Design

About

I'm a Recent IT and business graduate looking to start up as a Virtual assistant freelancer.

Welcome to JL Virtual Assistant!

COMPETENCIES
IT: Data Processing | Troubleshooting | Hardware Diagnostics | Server Maintenance | Operating System (Microsoft, Linux, Apple) | |Installation & Testing (VMware, Hyper-V, VirtualBox) | HTML/XML | Microsoft Office (Word, Excel, PowerPoint, Publisher, Access, Outlook) | Exchange |Ticketing programs (Zendesk, Clarity soft, Team Support) | Active directory |
OTHER: Organisational Management | Prioritisation | Multi-Tasking | Sales | Negotiation | Customer Service | Teamwork | Collaboration | Conflict Resolution | Problem-Solving | Flexibility | Adaptability
EDUCATION
Diploma in Information Technology | Upskilled 2018 – 2019
AREAS OF STUDY: Review & Analysis of Specifications; Document Structure; HTML/XML; Operating System Installation & Testing; Virtualisation; Servers; Windows Client. All Fields have been assessed and graded as Complete.
Certificate III in Business | Open Colleges | Sydney 2013 – 2015
AREAS OF STUDY: Business Resources; Workplace Information; WHS Legislation; Spreadsheets; Database Management; Finance
Queensland Certificate of Education | Victoria Point State High School | Victoria Point 2011
CAREER SUMMARY
Team Member | Woolworths | Victoria Point East 2010 – present
KEY ACHIEVEMENTS
• Efficiently and effectively assisted the Shift Supervisor with the reconciliation of sales transactions and resolving all discrepancies to build trust and accountability
• Created targeted and aesthetic displays leading to an upgrade in visual merchandising standards
RESPONSIBILITIES
• Provided exceptional customer service by proactively responding to enquiries, identifying customer needs and resolving escalated issues with empathy and understanding