Provide excellent email and chat support services to clients and ensure that clients will have brand loyalty.

Owner to a startup outsourcing company | Alloutsource Inc
May 2014 - Present
• Startup company looking for clients (preferably in the technical field) who would want to outsource email and chat support functions to the company

Account Manager | IP Converge
September 2013 - August 2014
• Assigned to handle existing accounts to provide solution for issues with subscribed products and services through phone, email, and in-person contact
• Increased base revenue by cross selling and upselling services to assigned accounts and by expanding market footprint from Asia to Europe

Senior Channel Manager | Globe Telecom
November 2012 - August 2013
• Strengthens relationship between Globe and Accredited Business Partners
• Ensures that clients handled by business partners are taken care of by internal support team in terms of aftersales servicing to allow our company to up-sell and cross-sell new products and services.
• Conducts mentoring session with BP Trainors to ensure BPs are equipped with knowledge of Globe's complex networking products to help BPs achieve revenue target.

Senior Account Manager | Globe Telecom
September 2009 - October 2012
• Manages key small medium business accounts and ensures that all related concerns are address resulting in high customer satisfaction

Senior Technical Consultant | Globe Telecom
December 2006 - September 2009

Senior Quality Management Supervisor (Customer Service) | PLDT
March 2005 - December 2006

Software Engineer | PLDT
February 2002 - February 2005

Senior Software Engineer | Archlink Technologies
May 2001 - December 2001

C/C++ Programmer | IBM (Thru IPI)
June 1999 - April 2001

Software Engineer | Aurora Wireless Technologies
February 1999 - June 1999

Work Terms

Hours of operations: Depends of what client requires
Payment Terms: Can be fixed or hourly
Communications: Email, Chat, Viber, Skype Calls or Messaging