To provide great customer service.

Maintain and develop corporate processes based on project management lifecycle and project lifecycles for software development. Establish measurements of effectiveness, conducts analysis, and evaluations. Work directly for EVP, ensure processes align company objectives. Control and participates in Process Enhancement Group, and provides support to subject matter experts/process owners to document and revise standard practices. Perform monthly internal audits and onsite contract audits. Conduct all company surveys and customer requested surveys. Provide data analysis and survey reports.

Manage all company training request and purchases for 1700+ personnel throughout the US for new and existing employees. Maintain training policy and procedures to align with company needs. Use needs assessment to identify courses, develop vendor relationships, and direct internal training instructors. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Develop and design curriculum courses for all internal training. Maintained company LMS system and created eLearning course using Adobe Captivate. Create and manage quarterly training reports for Sr. Management team incorporating Pivot Tables to demonstrate training productivity and costs. Create internal and management training for employees using Adobe Captivate.

Interface with COR on projects, invoices, security, and travel. Worked directly with Accounting Manager and contracting officer to provide support for contract restructure, invoices, de-obligating funds, and contract modifications. Update and maintain the CORENET budget analysis tracker. Provide Business analyst or Program support training for new contract support personnel during transition.

Implemented and managed Carlson Wagonlit Travel portal for all corporate and contract travel.