Pure quality service is I offer to my prospect employers. I am a goal-oriented person. I like challenging tasks and wants to explore and push my limits.

I am an experienced Customer Service Representative of known American department store chain. I am part of their escalation team whose handling escalated calls which requires lots of patience, understanding, resourceful and best judgement to work towards a win-win situation both for my clients and the company itself. Escalation management can be a stressful task, but having a formal process in place will help me and the company to manage escalations as painlessly and effectively as possible. I enjoy being a resolution provider that can retain or even regain the clients/customer's trust by keeping what will work and toss what doesn't. Managing escalated accounts is not the easiest part of a Customer Success Manager’s job. However, if done correctly and efficiently it can be an opportunity to save otherwise churned customers and turn them into advocates.

I was once an online article content reviewer of a publishing company. I proofread articles by checking grammars, spellings or any malicious/adult contents and submitting a report before it gets published. I am also a certified hardware technician also has knowledge on Microsoft Office tools which I acquired when i graduated 2 years in Information Technology major in Network System Administration and can easily pickup new things with proper tools or handbooks. I can work under less supervision but not a lone ranger, I am a team player.

Work Terms

I can work 20-30 hours per week and can extend if necessary.