we are a small team of ten agents bilingual..who have decided to start our own call center in hopes to bring our potential to make your bussines better.

Summary

Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Outgoing individual with passion for people and high-quality products. Demonstrates polished presentation, active listening and rapport building skills. Proactive collaborator keen to join ambitious team. Sales-motivated agent with extensive background in achieving targets through negotiation and upselling. Talent in strategic sales planning and customer engagement. Confident communicator with one full years of experience in highly competitive markets.

Experience

February 2024 - Current

seriousXM satillate radio - monterrey, NL, mexico
satillate radio sales agent

October 2023 - January 2024

lendingpoint - Monterrey ,NL, mexico
Loan Collections Agent

Assessed client needs and investigated different courses of action.
Analysed financial risk of collection plans and determined optimum approach to recover funds.
Navigated different debt collection systems and methods.
Supported arguments with evidence-based claims to persuade individuals to make debt payments.
Chased up overdue payments to offer assistance in difficult situations and set up payment plans.

May 2023 - Jseptember 2023

Global Telesourcing, CNE - Monterrey, NL, mexico
gas and electricity sales agent

I was working as phone agent to renew electricity plan and retain customers, also some states we used to sell cooking gas aswell same strategy
Maintained a smart, professional appearance, upholding brand image and promoting a positive company reputation.
Maximised market share by 45% by working with clients and building relationships.
Built and nurtured positive client and customer relationships through ongoing positive, professional communication.

Education

2013
John economides highschool Edinburg,TX
Certificate of Higher Education

Accomplishments

Im concider myself a teamworker, fastlearner very patient with customers at any pressure arguments or deals.
Bilingual read, writte, and speak 100% inglish and spanish
For remote jobs im ready with all my equipment at home ready to start any job at any time
Im the type of agent that knows and always keeps in mind that to learn you have to listen to leaders and higher ranks without getting angry or arguing back...

Languages

English, Spanish
First Language


English
C2
Proficient


Skills

Active listening
Salesforce
Product storytelling
Client account management
customer sevice
Sales techniques
Patient and calm

Excellent communication
Live chat.

Customer Service
Telemarketing
Inbound call handling

Work Terms

we are willing to have any shift the client needs payment prices are open like i mention we are just starting this project so we treat our employers like we would like to get treated...with respect and we have no problem trying out new propositions aswell as ideas that you might have for your bussines.

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