Dedicated to providing unparalleled customer support, I ensure every inquiry is handled with care, efficiency, and a commitment to delivering a seamless eCommerce experience.

I’ve always believed that success comes from building strong relationships, whether with colleagues or customers. That’s a value I carry into everything I do, especially in my work in eCommerce and customer service. With over four years of experience managing online stores and ensuring customer satisfaction, I’ve gained valuable insights into the nuances of what makes an online business thrive.

I started my journey in eCommerce working for brands like Mikana Shopee, where I handled product listings, order processing, and customer interactions on platforms like Shopify, Lazada, and Shopee. I even had the opportunity to manage Lazada Global Seller Center, overseeing stores across countries such as Singapore, Malaysia, Thailand, and the Philippines. Each experience taught me the importance of paying attention to detail, whether it’s maintaining product listings or managing inventory to keep the process smooth.

But more than just managing operations, I found a deep passion for customer service. There's nothing more rewarding than helping a frustrated customer turn into a satisfied, loyal one. Whether it’s through emails, chat support, or phone calls, I’ve always believed in resolving issues with empathy and patience. My experience includes handling inbound and outbound calls using tools like Skype and Aircall, where I’ve worked on resolving queries related to product orders, returns, tracking updates, and more. It’s this direct interaction that has honed my ability to stay calm under pressure, think on my feet, and always put the customer first.

Outside of work, I enjoy keeping myself creative. I do some photo editing and have an eye for visual aesthetics, which has been helpful in curating product pages and store designs. I also love reading, learning new skills, and exploring different cultures—hobbies that help me stay grounded and open-minded.

What drives me every day is the belief that customer service is the backbone of any successful eCommerce business. I’m eager to continue providing excellent support, working behind the scenes to ensure that both the company and its customers are satisfied. Whether it’s assisting with inquiries, handling difficult situations, or simply making sure everything runs smoothly, I am committed to being the bridge that connects customers to the solutions they need.

Work Terms

Hours of Operation: I am available to work Monday through Friday and can adjust to specific time zones if necessary, particularly U.S. business hours. I can also provide limited availability on weekends if needed for urgent tasks or support.

Payment Terms: I am flexible with payment terms, and I prefer to set clear expectations from the start. Payment can be arranged weekly or bi-weekly, depending on the project, with the option of using secure platforms like PayPal or direct bank transfers. Rates can be negotiated depending on the scope of the work.

Preferred Communication Style: I believe in open and transparent communication. I am comfortable using various communication tools, including email, Slack, Skype, and Google Meet. I prefer clear, direct, and timely feedback, and I appreciate ongoing collaboration to ensure smooth project flow and mutual understanding.