Outbound Sales, Customer Service and Virtual Assistant Needed? I'm your guy.

I am a result driven, highly motivated and resourceful individual who provides accurate and real time reports and who can coach, support, guide and train team members. I possess leadership qualities which have been exercised through years of experience. I have a proven ability to lead by example, reach/exceed targets and motivate team members to work together in achieving targets to improve efficiency.



• Monitor Performance
• Personnel Development
• Delegation of Tasks
• Strategic Planning
• Motivating People
• Decision Making

Work Terms

CUSTOMER SERVICE ASSOCIATE, The Results Companies Apr 2014 – Sep 2014
Hybrid associate and well trained on billing, technical support, finance and collections. Responsible for a customer’s account in terms of providing excellent customer service experience as well as ensuring first call resolution.

Results:
• One of the top contributor to the team score card.
• Provides team support for difficult situations during offline support schedules.

TECHNICAL SUPPORT PROFESSIONAL 2, Stream Global Services Jan 2013 – Mar 2014
Handles customer hardware issues by providing technical troubleshooting procedures. Provide assistance for replacement and repair order status. Process hardware orders.

Results:
• Gave positive customer experience by constantly building rapport .
• Constantly pass monthly score cards.

CUSTOMER SERVICE SUPERVISOR, Argington, Inc. Jun 2012 – Dec 2012
Handles two (2) Pakistani representatives. Handles order support, inquiries, email solution and general support from customers and clients

Results:
• Instituted departmental work flow.
• Maintained efficiency all throughout the length of the tenureship.

OPERATIONS SUPERVISOR, VectorBPO Inc. Dec 2011 – Jun 2012
Responsible for monitoring the daily, weekly and monthly performance of 12 or more agents.Conducts regular coaching to continually guide team members in reaching their respective metrics. Holds regular team meetings to ensure that members are well aware of new instructions from higher management and discuss also the weaknesses and strength of the team. Conducts daily, weekly and monthly scorecards and other reports to track productivity. Coordinated with other supervisors in working as a team in improving overall performance.

Results:
• Led one of the team that was able to produce 150 sales or more in a day.
• Created a working environment that was conducive.

SALES SUPERVISOR, Xlibris Corp. Feb 2010 – Dec 2011
Led a team of 10 or more agents in reaching sales targets for eac