A system engineer with 10+ years of experience in IT area, local administration networks and information systems. Teamwork is one of my best qualities-

Database Management:
? Perform needs assessment and analysis of information systems that facilitate the internal processes of the institution, as well as its implementation and tests to ensure its proper functioning.
? Verify the design of methodologies for analyzing information systems and data communication by reviewing organizational charts, tables, process flow diagrams and all their documentation.
? Develop and maintain updated the database of all systems used and support them, proposing at the same time standards for their maintenance and development and implement them.
? Development of queries in Database and reports according to the requests of users.
? Manage access and user accounts, maintaining profile update

Systems Administration and Maintance:
? Configure users and workstations in Active Directory.
? Configuration of user profiles, email and applications.
? Provide technical support to more than 100 work stations (hardware, network connectivity problems, OS, software, antivirus and peripherals), including local and network printers (configuration, testing, maintenance, troubleshooting, repairs).
? Programming, configuration and installation of telephone extensions. Configuration of huntings groups and master. Configuration of input and output trunks. Definition of access lists.
? Information gathering for the design of LAN networks, design of LAN networks, installation and monitoring of networks.
? Configuration of Cisco 2960 and 3560 switches. Configuration of ports, VLAN, configuration of Ethernet channel.
? SQL administration of local applications.

Desktop Computer Support:
? Respond to the users requirements based en hardware and software; attending them directly or remotely. If necessary, escalate a problem to the appropriate area or person of IT.
? Development of standards and procedures manuals.
? Development of queries requested by the different areas of technology, in the database of the software used to generate tickets.