Reliable Virtual Assistant | Customer Support

Greetings,

As an experienced Virtual Assistant with over a decade of expertise in customer service, administration, and tech support, I offer a wide range of services tailored to meet your needs. Here’s what I can assist with:

Customer Support & Communication:
Responding to customer inquiries via email, chat, and messaging platforms.
Addressing product feedback, processing refunds, and resolving complaints.
Managing Amazon Seller Central or eCommerce platform communications.

Admin & Data Entry:
Organizing and maintaining data in spreadsheets, CRM systems, or databases.
Managing calendars, scheduling appointments, and handling emails.
Data entry tasks, including order processing, customer records, and product info.

Technical Support:
Providing support for tech products or services, including troubleshooting and problem-solving.
Assisting with product-related inquiries and providing technical explanations.

Social Media & Online Community Management:
Moderating communities, managing customer interactions on social platforms, and ensuring positive engagement.
Posting updates, handling customer questions, and promoting engagement.

Task & Project Management:
Managing ongoing projects, ensuring deadlines are met, and coordinating team efforts.
Assisting with workflow organization and maintaining task tracking.

Client Follow-Up & Feedback Collection:
Following up with clients to gather feedback and provide status updates.
Ensuring customer satisfaction and resolving concerns promptly.

Personal Assistant Services:
Handling various administrative tasks to lighten your load, from research to booking appointments.

With my proven track record in managing diverse tasks across multiple industries, I guarantee reliable and efficient virtual assistance tailored to your needs. Let’s work together to streamline your operations and enhance your productivity!

Work Terms

Hours of Operation
Monday to Friday: Available 8-10 Hrs/day during client business hours
Saturday & Sunday: I would prefer a weekend off however Available upon request

I strive to respond to inquiries as soon as possible usually within 30 mins during business hours.

Payment Terms
Billing Structure: Payments are based on the Hourly rate agreed upon.
Rates: $5-8/hr (depending on the number of tasks and responsibilities).
Payment Schedule: Invoices are due weekly or bi-weekly as per the terms we agree upon.
Accepted Payment Methods: PayPal, Bank Transfer

Preferred Communication Style
Professional & Efficient: Clear, concise, and solution-oriented communication.
Primary Channels: [Email, Slack, WhatsApp, Zoom, Google Meet, etc.] based on client preference.
Response Time: Expect replies within 30 minutes during business hours.
Meeting Requests: Available for scheduled calls or video meetings upon request.

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