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Skills

  • Customer Support
  • Data Entry
  • Data Mining
  • Customer Service
  • Research

Services

  • Data Entry / Email & Chat Support

    $12/hr Starting at $35 Ongoing

    Dedicated Resource

    Be it data entry or email & chat support my services are guaranteed, as my main goal is high quality and prompt delivery. I understand the importance of frequent communication with the client and highly...

    Customer ServiceCustomer SupportData EntryData MiningResearch

About

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. I like to be a part of the solution not the problem.

Hi,

I have over 14 years of Customer Service, Data entry and team Management experience. My responsibilities ranged from customer satisfaction, leading small to medium sized multicultural teams and process innovation to bring a "white glove" experience to customers. I offer a wide range of skills including proficiency in Word and Excel.

I am committed to delivering innovative solutions in a timely and concise manner. I offer wide variety of services where I can display my skills and expertise. Major services I offer are the following:

- Customer Service (Email, Chat)
- Technical Support (Email, Chat)
- Data or Market research
- Data entry online / offline
- Virtual assistant jobs

I am fast learner. I make sure that my clients will get satisfaction with my service and the value of the price they pay for my work. I have strong background in all the services I offered.

My background includes :

- 12 years working in BPO sector dealing with different countries (US, UK & India).

- Working in different and high-paced positions which includes customer service, technical support and sales.

- I have strong skills in terms of Operations and Training & Development given that I worked as a Operations Manager and Lead Training specialist.

- 3 years worth of freelancer work dealing with different positions such as email, chat and customer support.

I place great value on Professionalism and Performance attained through integrity, patience, flexibility and goal driven expectations. I am looking forward to a productive and fun working relationship with Upwork and its clients.

I am confident that with my extensive work experience, the skill set I've developed over the years and my unyielding desire to exceed expectations, I will be an invaluable addition to any company who will choose to hire me.

I am assertive, detailed, take pride in my work, treat others how I want to be treated and always give 100%. I can be reached through Skype and Email.

Sincerely,
Jay

Work Terms

9:00 AM - 6:00 PM IST. Preferred communication style email or Skype. Paypal or open for options.