An experienced customer service representative with a background in management, hiring and training and reporting. My skills include analyzing data, delivering exceptional customer service (via inbound/outbound calls and email), familiarity with all Microsoft Office tools, creating reports using Excel and PowerBi, and a great attention to detail. In my current position, I was promoted to Team Lead within 9 months of employment based on my ability to quickly learn and replicate tasks as well as my ability to relate to all members of group, despite age gaps and differences of races, opinions, etc.
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