A graduate employee at Private company. Working as a Team Leader.
Overall 4 years experience in inbound, outbound and marketing.
Super headed overall customer operations & facilitated timely service delivery as per defined KPI’s.
Have co-ordinates with all support functions such as HR, Administration, Training, & Quality to achieve excellence in the delivery of business solutions to end user.
Quickly adaptable with excellent interpersonal, communication and Organizational skills.
Work Terms
? Have been responsible for overall operational metrics for the project.
? Lead a team size of 25 in terms of all performance metrics.
? Identify bottom performers from team & design the TNA in coordination with training.
? Ensuring the team is meeting the monthly KRA’s in terms of Quality & Productivity.
? Providing effective Coaching to the advisors.