"Streamlining Success Through Expert Customer and Administrative Support."
Hello! I'm Jenemia, a versatile professional with a diverse skill set in Customer Support, Administrative and Executive Assistance, and General Virtual Assistance. With over 8 years of experience, I excel in providing exceptional service and operational support to drive business success.
Customer Support Excellence: As a dedicated Customer Service Specialist, I am adept at managing email and chat support, handling high volumes of daily interactions while ensuring outstanding customer satisfaction. I am experienced with tools like Zendesk and Gladly, which allow me to deliver efficient and personalized service.
Administrative & Executive Assistance: I offer comprehensive support in managing schedules, coordinating meetings, and organizing workflows. My experience with Google Workspace, Microsoft Office, and project management tools like Trello and ClickUp enables me to enhance productivity and keep operations running smoothly.
General Virtual Assistance: I provide top-notch virtual assistance, including data entry, research, and task management, ensuring every detail is accurate and tasks are completed efficiently.
With full-time availability for both short-term and long-term projects, I am committed toelping streamline your processes and contribute to your ongoing success.
Letβs work together to elevate your customer support and optimize your administrative operations!
Work Terms
I am available for both short-term and long-term projects, providing consistent and high-quality support tailored to meet your needs.
Hours of Operation:
My standard working hours are Monday through Friday, 9:00 AM to 5:00 PM (your local timezone). However, I am flexible and can adjust to suit urgent needs or different time zones upon discussion.
Payment Terms:
Payments are processed through Guru to ensure security and reliability for both parties.
I offer flexible billing options, including hourly and fixed-rate projects. Based on the project requirements and scope of work, specific rates and terms can be discussed and agreed upon.
Communication:
I am accessible via Guru Messages for all project-related communication.
For scheduled meetings or real-time discussions, I am open to using Zoom, Slack, or other preferred communication tools.
I aim to respond to all messages within 24 hours during business days to ensure continuous and effective collaboration.
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