Experienced Customer Service, Virtual and Admin Assistant

I am a highly capable professional with over 4 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
In my previous position as a Technical Support Representative with [24]7 Customer Solutions, I have been awarded for handling the most number of incoming calls in every shift. I have increased sales, and outperformed tenure agents. I have maintained my metrics especially in VOC (Voice of Customers) which is 85%.

My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. I also have an experience as a virtual assistant and a brand promoter in various social media platform. I can do email and phone support and various administrative tasks. I also have experience working as a Telemarketer before and have reached Sales qouta every month.

I like to travel a lot and learn different cultures, I also love music and books. I believe in the value of hard work, integrity and kindness.

Work Terms

I can work 40 hours per week, UK or U.S. business hours as I am a full time freelancer. You can reach out to me through skype or via email at jinliteratus@gmail.com