Customer care manager, customer care, customer service, italian proofreading, data entry, operation manager, customer care operator, claim agent, italian customer service
Hello,
I'm an italian freelancer specialized in:
customer care, data entry, italian copywriting/proofreading.
I live in Italy, in Livorno but I work remotely since 2016.
I speak italian, mother tongue, my english isn't fluent but I constantly work with foreign teams writing in English, I have a good written/reading knowledge of English and I have no problems communicating.
I've been dealing with customer service for 4 years, I've experience in different types of e-commerce (clothing, accessories, electronics, furniture, sports etc).
In these years I took care of:
- Management of incoming calls,
- Ticket management,
- Live chat and e-mails,
- Warranty and returns,
- First and second level problem solving,
- Customer satisfaction,
- Claims,
-Translating and copywriting
-Moderation
-Proofreading
I worked in customer support in Italian, English and Spanish language.
I also worked as a customer support manager for a Slovenian company, dealing with the total management of customer service for the countries of Italy, Romania, Slovakia, Poland and Croatia.
I am therefore able to independently manage the work and I have a great experience in managing all the work at 360 degrees
Kind regards
Work Terms
I prefer long term collaboration work ;)
Attachments (Click to Preview)
-
-