A dynamic leader skilled at building, developing and operating high-performing delivery teams, contributing to profitability, process optimization, customer satisfaction and service delivery. In this capacity, has a strong strategic vision, coordinating strategic/tactical priorities in cross-functional domains. An advocate of data-driven decision modeling to help develop appropriate strategies and make informed decisions.
Specialties:
- Building and scaling Delivery Engineering organization focused on driving Client Success
- Managing Quality Assurance teams
- Driving optimal operational efficiency model and profitability
- Developing trusting relationships throughout the company and across the client base.
- Monitoring and managing regional performance, client satisfaction, employee utilization
- Developing, enabling Consulting Partners to be an effective channel for technical services delivery.
- Contributing to development of new and innovative service offerings.
- Providing Executive Project & Program oversight and client communication as needed
Technology and Vertical Experience:
- E-commerce Best Practices
- Segmentation & Targeting
- Testing & Optimization
- Customer Analytics, Operations Analytics
- Business Process Management (BPM)
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