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Skills

  • Customer Satisfaction
  • Process Improvement
  • Quality Analyst
  • Quality Assurance
  • Research

Services

  • Quality Analyst

    $10/hr Starting at $30 Ongoing

    Dedicated Resource

    Auditing calls and emails for a fintech process. Monitored completed work and provided feedback to improve team member performance. Maintained policy, procedures, work instructions and projects for quality...

    Customer SatisfactionProcess ImprovementQuality AnalystQuality AssuranceResearch

About

Dedicated to Quality – Elevating Customer Service One Call at a Time.

With over 8 years of experience as a **Call Quality Analyst**, I’m all about helping businesses create better customer experiences. I specialize in reviewing and improving customer interactions to ensure they meet top-quality standards. Whether it’s identifying areas that need improvement, training teams, or providing actionable feedback, I’m passionate about helping businesses elevate their customer service.

I’ve worked with a wide range of companies, from small startups to larger organizations, and my focus is always on driving performance and enhancing customer satisfaction. I’m experienced in evaluating calls, coaching agents, and creating detailed reports that help businesses track and improve their service quality.

If you’re looking to optimize your call center operations and ensure every call delivers the best experience possible, I’d love to work together to make that happen!

Work Terms

Hours of operation - 2 hours daily
Payment terms - Pay on weekly basis, 200rs per audit
Preferred Communication - WhatsApp