Expert customer service specialist with the goal of providing quality work and care to meet client satisfaction and expectation
Been with the BPO industry for 8 years, expert in customer service and admin support. Have the needed expertise, the rightful attitude for success and the flexibility to learn fast.
I have knowledge and experience in the following:
-Customer Support Role for Ecommerce
Order Processing: creating and managing customer accounts, placing orders, answer product inquiries, coupon and discount application; tracking orders, reviewing and approving returns and refunds, cancellation requests, creating and updating tickets and closing them with right resolution
-Billing Support
sending copies of invoice and credit memos, process payments, checking account balance, past due and open invoices.
-Technical Support
basic troubleshooting, walking throug of customers to the website, answer product queries
-Escalation and Handling Customer Complaints
-Creating and managing travel itineraries -flight, hotel, car and vacation package reservations
-Phone, Email, Chat Support
-Citrix and Transera tools
-G Suite
-MS Office
Work Terms
30 hours a week; open for negotiations