Delivering excellence in customer Care and Precision in Data Management

I am a passionate Customer Service and Data Entry Professional with over eight years of experience in customer service and administration. My journey began with a Diploma in Media and Communication from the Kenya College of Communication Technology, where I discovered my love for effective communication and building relationships. This foundation has guided me throughout my career, shaping my approach to both customer interactions and team dynamics.

My professional journey kicked off at Alexander Forbes Financial Services, where I worked as a Front Office Receptionist. It was my first real exposure to the corporate world, and I learned the importance of creating a welcoming environment for clients. Every day presented new challenges, from managing inquiries to assisting with administrative tasks. I quickly realized that providing exceptional service was not just a duty but a personal mission.

Following that role, I joined Real People Kenya Limited as a Customer Service Officer. Here, I honed my skills in customer relationship management and branch coordination. I was responsible for handling client queries, managing lead generation, and ensuring smooth administrative processes. One memorable experience was assisting a client who had lost hope in resolving a financial issue. Through patience and diligent follow-up, I was able to guide them to a solution, and seeing their relief and gratitude reinforced my belief in the power of empathy in customer service.

Throughout my career, I have always prioritized values such as integrity, respect, and dedication. I believe that every interaction matters, and my aim is to make each client feel valued and heard. My colleagues often describe me as approachable and resourceful, qualities I take great pride in.

As I continue my journey in customer support and data management, I remain committed to delivering excellence and building meaningful connections. I am excited about the future and look forward to contributing my skills and passion to a dynamic team that values outstanding service and precision.

Work Terms

Hours of Operation
Standard Hours: Monday to Friday, 9:00 AM to 5:00 PM (EAT)
Flexible Availability: Able to accommodate extended hours during peak seasons or urgent requests.

Payment Terms
Payment Structure: Compensation can be hourly or project-based, depending on the nature of the work.
Invoicing Schedule: Invoices will be submitted bi-weekly for services rendered, with payment due within 14 days of receipt.
Preferred Payment Method: Payments can be made via bank transfer, mobile money, or PayPal, based on mutual agreement.

Preferred Communication Style:
Communication Platforms:
Phone/Video Calls: For urgent matters, real-time discussions, or complex issues that require immediate attention.
Instant Messaging Apps: Such as Slack or WhatsApp for quick questions and updates.
Response Time: Aim to respond within 24 hours.
For urgent matters via phone or messaging, responses will be prompt, ideally within the same business day.
Additional Preferences Feedback: Open to constructive feedback and continuous improvement to enhance service delivery.
Collaboration: Encourage teamwork and collaboration, valuing input from colleagues and clients alike to ensure the best outcomes.