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Skills

  • Chat Support
  • Client Issue Resolution
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • LiveChat
  • Order Fulfillment
  • Order Processing
  • Relationship Management

Services

  • CUSTOMER SERVICE

    $5/hr Starting at $30 Ongoing

    Dedicated Resource

    - Provide assistance to customers by answering questions on live chat, email, and social media platforms.  - Perform troubleshooting to adequately addressed customer problems  - Order fulfillment and...

    Chat SupportClient Issue ResolutionCustomer RetentionCustomer SatisfactionCustomer Service

About

Your business is my business too.

Hi, I'm Joana Pineda from Philippines. As an experienced customer service agent, I have proven myself in handling different customers. From the best to the worst. I am detail oriented, flexible and a problem solver. I love numbers and mind cracking games. For me, learning does not have any boundaries or timeline. I like doing challenges that will enhance my skills and will help me to perform my job better. I loved cooking and watching tutorial videos. I also loved graphic designing and would love to undergo training on more extensive graphic design course. I'm also an engineer by profession. I enjoy using Canva as my training ground for basic graphic design. I also have deep knowledge in Excel and management tools.