Good Communication skills with excellent fluency in spoken English and good written English. enthusiastic, and self-motivated. Willing to learn and quick adaptation to new processes.

I have been in the call center industry for over 6 years and I am an expert in Customer Service and Sales. I worked on two of the largest telecommunications company in the United States where excellent performance is a top priority. I have served as a Team manager for 2 years where I was able to develop individual customer service skills and talent.



I worked as an Account Senior Specialist in Convergy's Inc. for about two years.I handle and resolve customer complaints, Giving information regarding the client's health care benefits plan, processing emails and document all calls made. I became Sales Consultant for about three years in Sutherland Global Service (At@T Connectect). Our responsibility is to determine whether the issue is related to their internet or not, as a sales consultant it is our aim to provide support for their computer issues.I have also experience in selling, promoting and advertising products. I also worked as an Appointment setter in Real Estate company in Canada where I am doing outbound calls and answering emails, organizing task and updating Database on a CRM, assessing credit score for possible clients or prospects and lead generations.

I am a highly motivated individual and has a positive attitude towards work. I have outstanding oral and written communication skills and has high attention to detail and accuracy. I am efficient in meeting deadlines and I always make sure that the task given has been completed in an excellent manner. I can work with minimal supervision either individually or within a team.

Work Terms

I have been in the call center industry for over 6 years and I am an expert in Customer Service and Sales. I worked on two of the largest telecommunications company in the United States where excellent performance is a top priority. I have served as a Team manager for 2 years where I was able to develop individual customer service skills and talent.



I worked as an Account Senior Specialist in Convergy's Inc. for about two years.I handle and resolve customer complaints, Giving information regarding the client's health care benefits plan, processing emails and document all calls made. I became Sales Consultant for about three years in Sutherland Global Service (At@T Connectect). Our responsibility is to determine whether the issue is related to their internet or not, as a sales consultant it is our aim to provide support for their computer issues.I have also experience in selling, promoting and advertising products. I also worked as an Appointment setter in Real Estate company in Canada where I am doing outbound calls and answering emails, organizing task and updating Database on a CRM, assessing credit score for possible clients or prospects and lead generations.

I am a highly motivated individual and has a positive attitude towards work. I have outstanding oral and written communication skills and has high attention to detail and accuracy. I am efficient in meeting deadlines and I always make sure that the task given has been completed in an excellent manner. I can work with minimal supervision either individually or within a team.