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Skills

  • Chat Support
  • CSS
  • Data Encoding
  • Email Services
  • Email Support
  • HTML
  • Test

Services

  • Email Support Specialist

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I have years of experience in the field of customer service particularly as an Email Support. I have a typing speed of 50 words per minute. I'm good at multitasking which is something that I developed...

    Chat SupportCSSData EncodingEmail ServicesEmail Support

About

To acquire a position in a company that provides the opportunity to make a strong contribution to organizational goals through continued development of professional skills.

WORK EXPERIENCE:

March 2017- November 2019
Email Support/Verifications Agent
Payward Inc.

Work Description as an Email Support Representative/Verifications Agent

• Handling customer issues such as sign-up, website, and account related concerns
• Verification of accounts and checking of documents uploaded by clients
• Conducting investigation on customer accounts that have been compromised as well as accounts that are tagged as fraudulent
• Conducting investigation on accounts with held deposits


May 2015-December 23, 2016
Tier 2 Email Support Representative
Telus International Philippines

Work Description as Tier 2 Email Support Representative
• Handling escalated issues from Tier 1
• Processing and tracking refunds
• Resolving technical issues escalated by Tier 1
• Providing updates to customers regarding outages and promotions
• Coordinating with online support located in Phoenix for additional updates on outages and promotion issues
• Providing appeasements to inconvenienced customers
• Processing retroactive application for promotions that did not push through
• Aiding customers in investigating compromised accounts
• Handling billing issues such as double charges, authorization holds and credit card processing errors
• Unbanning and banning of accounts of customers that violated the terms and condition
• Investigation of promotion frauds








APRIL 2014-April 30, 2015
Game Master
Level Up

Work Description as a Game Master
• Game Monitoring
• Facilitating in-game events
• Investigation of compromised account
• Handling in-game technical support issues via email and social media
• Coordinating and reporting game glitches to developers
• Conducting maintenance testing


JANUARY 2009-SEPTEMBER 1, 2013
Technical Support Representative/Level 2 Technical Support
TELETECH

Work Description as a TSR
• Troubleshooting internet connections (CABLE,ADSL,WIRELESS,DIAL-UP) for BigPond customers
• Scheduling Technician visits
• Setting up customer emai

Work Terms

I am open to both long term and short term contracts.