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Skills

  • BPO
  • Creative
  • Customer Service
  • Environmental Industry
  • Leadership
  • Learning
  • Management
  • Microsoft
  • Skill
  • Team Management
  • Training

Services

  • Customer Service Manager

    $9/hr Starting at $100 Ongoing

    Dedicated Resource

    8 years of progressive experience in the BPO industry with vast exposure to different lines of business. I started as an technical support to customer service specialist (phone/email) then as a subject...

    BPOCreativeCustomer ServiceEnvironmental IndustryLeadership

About

Make it simple but significant

Team Leader | Sutherland Global Services
March 2012 - December 2015
- Real-time assistance to frontline customer service representatives
- Coaching session with customer service representative
- Attend client initiated Product and System Bugs meetings
- Facilitate Team Learning/Grow sessions

Subject Matter Expert | Sutherland Global Services
September 2010 - February 2012
- Respond to service requests and other senior associate permission based tasks
- Take customer escalated calls
- Attend client initiated Product and System/Bugs meetings
- Facilitate Team Learning/Grow sessions

Customer Service Agent | Sutherland Global Services
November 2007 - August 2010
- Serves as frontline service representative to address customer queries and concerns

Work Terms

40 hrs a week
Payments via Payoneer
Contact me via email jonnahkid@gmail.com or via Skype username: jonnahkid