ServiceNow ITSM Specialist
ITSM implementation and Business Flow specialist certified by Servicenow with more than 3 years of experience implementing IT service management in more than 10 companies and certified in ITIL4 practices.
Implemented processes: Incident management, requirements management, service catalog, problem management, change management, CMDB, knowledge management, Service Portal, LDAP Integrations, SAML, REST, SOAP.