The client is always right.

Customer Service Representative | Powergen Technologies
October 2016 - August 2018
My key responsibilities included:
1. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken.
2. Process orders, forms, and applications.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Senior Accountant | BROOKSIDE GROUP OF SCHOOLS
June 2014 - Present
My Roles in the position include but are not limited to :
1. Preparing asset, liability, and capital account entries by compiling and analyzing account information.
2. Documenting financial transactions by entering account information.
3. Recommending financial actions by analyzing accounting options.
4. Summarizing current financial status by collecting information; preparing a balance sheet, profit and loss statement, and other reports.
5. Substantiate financial transactions by auditing documents.
6. Maintain accounting controls by preparing and recommending policies and procedures.
7. Guide accounting clerical staff by coordinating activities and answering questions.
8. Reconcile financial discrepancies by collecting and analyzing account information. To be precise, its all based on keeping account records and cash management.

Work Terms

Client satisfaction is my number one obligation.